Presales Support Team Manager EMEA - Agilent Technologies - Manchester - UK

Description:

Agilent Technologies - Life Science & Chemical Analysis Division

Presales Support Team Manager - Europe, Middle East & Africa (EMEA)

Location: Waldbronn, Germany or Manchester, UK

The Presales Support Manager leads a team of application chemists that perform GCMS and LCMS customer demos and sample measurements and coordinates Agilents reference sites across Europe. In this position you are accountable for the effective planning, deployment and follow up of high-end instrument demos of our Mass Spec Portfolio (= LCQQQ, QTOF, TRAP, TOF & QTOF, GCMS, GCQQQ). Moreover you improve the associated business processes, lead the collaborations with our external partners and expand the laboratory infrastructure.

Manage a sizable team of highly skilled application chemists located in the demo labs across Europe. This includes people management, objective setting & review and organizational development.
Govern customer demo and sample analysis scheduling. Ensure efficiency and required frequency of demos / sample analysis to support the EMEA business objectives. Responsible for keeping the appropriate level of resources, equipment and tools in the 3 customer demo labs in Waldbronn, Manchester and Paris.
Accountable for effective utilization of smaller, in-country demo facilities as well as effectively coordinating Agilents growing number of customer reference sites. Frequently visit key customers across EMEA and engages in customer workshops and demos.
Works closely with Sales Managers, Product Specialists and Marketing Managers from EMEA and world-wide Business Units to optimize interactions and identify opportunities & issues related to products, markets trends, competition and technology.
Ensure support of EMEA sales and marketing activities trough providing technical & scientific expertise delivered by application chemists.
Create and distribute Presales Support quarterly activity report and create a strong link into the LCMS / GCMS world-wide business units for training, product development and strategy alignment.
Collaborate with EMEA support delivery organization in post-sales application support scenarios and customer escalations.
Work intimately with the Presales Support Manager in India for aligning & sharing infrastructure, processes, knowledge and resources.
The Presales Support Manager reports to the Marketing Director EMEA.
SUCCESS MEASURES
Quota performance of LCMS and GCMS business in EMEA
Number and won/loss ratio of demos / sample measurements
Number of supported Sales & Marketing activities

Qualifications:

COMPETENCIES & EXPERIENCE REQUIRED

University education in chemistry, biochemistry or related; Ph.D. preferable. A deeper knowledge about Mass Spectrometry is required.
Intimate knowledge of European analytical and life sciences markets, customers and competition.
5+ years track record in sales, support or marketing in a European field organization.
3+ years people management experience. Proven leadership, coaching and organizational skills.
Demonstrated skills in teamwork, results-orientation and strong persistence to reach goals.
Ability to work across different organizations in an international business environment.
Ability to deal with high pressure, visibility and workload; Willingness to prioritize tasks and take quick decisions.
Excellent English communication skills (written / oral) and preferable another major European language. Ability to collaborate equally effective throughout all hierarchical levels.
Willingness for international travel for up to 50% of the time.
The position is based either in Waldbronn, Germany or Manchester, UK.
We are specifically seeking for talents that want to prove their skills & knowledge in a highly challenging and exposed role. For successful candidates there will be sufficient opportunities to develop within Agilent.

Travel: 35% of the Time